Course Background

Communication is the foundation of effective leadership, collaboration, and professional success. Yet, many professionals struggle not with knowledge or intent, but with how they express, interpret, and influence others. Effective communication requires more than speaking clearly—it involves understanding others’ perspectives, listening actively, and conveying messages that inspire trust and cooperation.

This course is designed to enhance participants’ communication competence and influencing capabilities in both formal and informal settings. Through practical exercises and reflection, participants will learn how to overcome barriers, adapt their communication style, and build stronger professional relationships. The program also explores the fundamentals of negotiation and persuasion to help participants navigate complex discussions and achieve mutually beneficial outcomes.

Course Objectives

By the end of this program, participants will be able to:

• Understand how communication works and what influences message effectiveness.
• Strengthen active listening, questioning, and feedback skills.
• Recognize and manage barriers to communication, including assumptions and biases.
• Communicate assertively and persuasively across different contexts.
• Apply negotiation techniques to reach win–win solutions and manage conflict.

Enhance emotional intelligence and self-awareness in professional interactions.

Course Methods

The program employs an experiential and interactive learning approach that integrates:

• Mini lectures for conceptual grounding.
• Group discussions to share perspectives and experiences.
• Role plays and simulations for real-life practice.
• Case studies to analyze effective and poor communication scenarios.

Feedback sessions to enhance self-awareness and behavioral improvement.

Course Outlines

Course Schedule

*The schedule may change; please check with our team for confirmation.

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