Dissertation Examination of Faisal Binsar

On Thursday, 04 July 2024, a Dissertation Examination for a DRM on behalf of Faisal Binsar [2340004532] entitled “THE MEDIATION ROLE OF DIGITAL ADOPTION CAPABILITY AND MODERATION OF ENVIRONMENTAL DYNAMISM ON HOSPITAL PERFORMANCE IN INDONESIA (Studies on Class C and D Hospitals)” was held in Alam Sutera Campus, R. B0301 on the third floor of Bina Nusantara University.

The dissertation examination was led by Prof. Dr. Mts. Arief, M.M., MBA., CPM and attended by a team of promotors and examiners. There were three promotors in attendance with Prof. Tirta Nugraha Mursitama, S.Sos., M.M., Ph.D. as a Promotor, Prof. Dr. Ir. Mohammad Hamsal, MSE., MQM., M.B.A., CISCP, CPOD as Co-Promotor 1, and Dr. Rano Kartono, B.I.T., M.Buss (MIS)., CERA as Co-Promotor 2. There were also examiners present, with Dr. Viany Utami Tjhin, S.Kom., M.M., CDMS as Examiner 1, Prof. Dr. Ir. Harjanto Prabowo, M.M. as Examiner 2, and Prof. Dra. Indah Susilowati M. Sc. PhD as Examiner 3. Dr. Erwin Tenggono was also present during this dissertation examination.

DISSERTATION SUMMARY

Indonesia has made significant progress toward achieving Universal Health Coverage (UHC), but there are weaknesses in service quality often associated with patient care issues. The adoption of digital technology has not yet fully resolved these issues, particularly in smaller hospitals widely spread across rural areas, as its use is not well-coordinated. This study aims to explore the influence of Digital Adoption Capability (DAC) on Hospital Performance (HP) in addressing these service challenges. Based on a survey conducted with 285 leaders of Class C and D hospitals across Indonesia, using SEM analysis, it was found that DAC has a positive and significant impact on HP. Digital Leadership (DL) plays a significant role in performance, both directly and indirectly. However, ICT Literacy (ICT) and Patient-Centric (PC) approaches do not directly affect HP but produce significant results through DAC. The study also reveals that Environmental Dynamism (ED) significantly drives the need to improve performance through digital adoption. This model is crucial for hospital management and contributes to providing insights into how digital technology can connect healthcare professionals and patients, resulting in safe and quality healthcare services in an ever-changing environment.

BACKGROUND

Faisal Binsar is a seasoned professional and academic with a strong foundation in both technical and managerial domains. He began his journey in 2002, graduating with a Bachelor’s degree in Informatics Engineering from the Telkom Technology Institute (Telkom University), Bandung. His academic pursuits led him to complete a Master’s degree in Information Systems Management at BINUS University in 2019. That same year, he began his Doctor of Research in Management program at BINUS, with a focus on Entrepreneurship and Innovation.

Faisal’s professional career started during his college years as a programmer, developing various products for managing administrative and business processes, particularly within the Government, State-Owned Enterprises (BUMN), and Foreign Investment Enterprises (PMA). His extensive technical expertise enabled him to design complex information systems for large, distributed organizations, with a particular focus on inventory management, e-commerce services, and performance management.

Since 2012, Faisal has served as the Information Technology Manager at Ibnusina Hospital, Indrapuri, Aceh, where he applies his digital expertise to improve healthcare services. He is actively involved in promoting digital health systems, particularly in middle to lower-tier hospitals across Indonesia. His leadership extends to overseeing digital adoption in several hospitals and clinics in various provinces.

In addition to his professional work, Faisal is passionate about academia. In 2019, he became a permanent lecturer at Universitas Muhammadiyah Berau, East Kalimantan Province, where he teaches Digital Business. His research interests lie in the digital business sphere, encompassing areas such as e-commerce services, inventory management, and performance management. His contributions to both healthcare technology and academia showcase his dedication to advancing the digital transformation in Indonesia’s healthcare sector while nurturing future leaders in digital business.

PUBLICATION

Below are some publications that Faisal Binsar has made during his enrollment in the Doctoral program which has been published in SCOPUS indexed Journals:

There are also a few more publications that are still going through the review process.

Binsar’s dissertation examination is available below