Applications in industry of Customer Service in e – Service

Adina Ramadhana  Putri – 2301903052

Applications in industry of  Customer Service in e – Service

So far  we ourselves    have  felt  and  helped  many  things by e-Services  unconsciously.

What’s  that? When  the   beginning of the pandemic      began,  schools  and universities have enacted online teaching    activities  that include collaborative services where  one  person  interacts in two   directions.  to  a group of  people. So  what  are the  implications  in   the industry?  We  can  take  from the  small  thing that is  sending  and  receiving  emails  from  companies  and   personal,  this is  included    in  providing  services  to each by    using  electronic devices.

But the service  that  may  be  clearly  visible is a service  that  is purely  done by AI  or  software if you  want to be  called e – Service. For  example,GPS and Google Maps. In  ancient times,  people had to  bring their own  maps  or  ask    others  about  wanting to  reach their  destination, now  satellite  technology  and the Global Positioning System can reach  the  world.  detect    where you are,  and  give you the direction of the road  where  you want to  go.

Conclusion:

E-Services  services can  improve  service to   customers,  because it proves    efficient,   easy  to  use  and  safe and easy to reach whenever  and  wherever the  person  is,  making  delivery  Information  and  messages  are  easy  to  receive.

References

Rostami, A., Khani, A. H., & Soltani, G. (2015). The Impact of E-service Quality. International Conference on Applied Economics and Business,8.

Sun, Z., & Lau, K. S. (2007). Management in E – Service. Customer Experience, 24.