Information Services in E-Service PART II

Information Services in E-Service PART II

The development of technology and the emergence of an era of openness (democracy and globalization) has had a huge impact on the high interest of the public in utilizing information technology in various forms. One form of utilization of information technology services is the utilization of telecommunication services both wired and wireless as evidenced by the use of telephone / mobile phones and the use of the internet that has mushroomed has even become a new phenomenon as a necessity that must exist. Implementation of e-Service in PSB Real-Time Online Program. PSB Real-Time Online is the embodiment of the implementation of e-Government in education services. In its implementation, PSB Real-Time Online has a purpose and benefits or benefits either for the Education Office and the school or for the parents of students and students. In achieving the objectives of the Ministry of Education succeeded in improving effectiveness and efficiency by utilizing data processing, information management, management systems and utilization of information technology advances so that public services can be accessed easily and cheaply by the public. The benefits felt for the community, schools and the Education Office such as improving the quality of government services to its stakeholders (community, business and industry) especially in terms of effectiveness and efficiency performance in various state life. This benefit is in accordance with the benefits of the PSB Real-Time Online program that provides effectiveness and efficiency for both the Education Office and schools and the community. The application of Electronic Service in information development in Kutai Kartanegara Regency: Service Providers → Diskominfo in this case service providers have not carried out their functions well in disseminating development data and information along with regional potential through information technology by creating the kutai kartanegara regency government website (www.kutaikartanegarakab.go.id.). Then Service Users → There are still many complaints from service users resulting from the lack of optimal service from service providers. Lastly, the service channel → telecommunication infrastructure/telecommunications channel is still very minimal so that a lot of telecommunication infrastructure needs to be addressed and added both in terms of telematics applications, communication and information facilities and public information services in optimizing services.

References:

Pratiwi, Yuliatina. et al. (2014). Implementation of E-Service in Public Organizations in the Field of Educational Services. Volume 1, Issue 1, Pages 206-214

Zericka, M. Dhenda. (2013). Application of Electronic Service in Information Development in Kutai Kartanegara Regency. Volume 1, Issue 1, Pages 345-361.