E-service

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E-service 

The concept of E-Service is a leading application utilizing the use of information and communication technology (ICT) in different areas. Although researchers have different understandings, they agree that technology has a role in facilitating the delivery of a service.

According to Rowley (2006), electronic services are defined as: “… deeds, efforts or performances whose delivery is mediated by information technology. These electronic services include elements of E-Tailings services, customer support, and service.” This definition reflects three main components: service, service receiver and service channel (technology). For example, as concerned for public electronic services, public bodies are service providers and citizens as well as service recipient businesses. Service channels are the third requirement of electronic services. The Internet is the primary conduit of electronic delivery services while other classic channels are also considered (e.g. telephones, call centres, public kiosks, mobile phones, televisions).

EAI is an activity to share data and business processes between various applications and data sources in an unlimited enterprise. The goal of EAI is to create a virtual system. Integration methods provided are data-level, application-level, method level, and user interface level. The use of data-level integration methods can provide several advantages. Some of these advantages are data-level is a simple method, because it does not change the application logic or database structure too much. While the disadvantage is that the scope to integrate various databases in an enterprise is too broad. In addition, most application logic has been very integrated with data, making it difficult to integrate data without changing the application logic.

1. References

Buchari,  R Ahmad. 2016.  Implementation of E-Service in Public Organizations in the Field of Public Service. Journal of  Social humanities. Vol. 18,  No. 3. https://www.google.com/url?sa= t&rct=j&q=&esrc=s&source=web&cd=&cad=rja&uact=8&ved=2ahUKEwiG8dqwu7fvAhU_7HMBHd4iBj4QFjACegQIFRAD&url=https%3A%2F%2Fcore.ac.uk%2Fdownload%2Fpdf%2F295384441.pdf&usg=AOvVaw0bPjX4UtyZP9sTTtwC5K4S. (accessed  March 16,    2021)

Argiesta Destantria, Chita Indah Hayati, Eva Zakiah, Indah NurulA’s  Razaad,  Randita  Indrayarto,  Toni Dermawan Yuliyanto. 2018.  CONCEPT OF INTEGRATION WITH EAI CASE STUDY SOLUTION: PT SPEEDMARK INDONESIA. https://www.google.com/url?sa=t&rct= j&q=&esrc=s&source=web&cd=&cad=rja&uact=8&ved=2ahUKEwiG296iurfvAhXVbn0KHaL_BVUQFjABegQIAhAD&url=https%3A%2F%2Frahmatfauzi.staff.telkomuniversity.ac.id%2Ffiles%2F2018%2F07%2FEAI_Project_Assignment_PT_Speedmark_Indonesia_-_Kel _Indah_dkk.pdf&usg=AOvVaw1P7jF4X3QcE1DR cRlhJGOZ. (accessed March 17, 2021)

Prasetyo,  Hurricane  Harry. Hijrih,  Fatchul. 2015.  Enterprise Application Integration (EAI) Architecture Design as  Middleware For Government Applications (E-Government). Journal of  Conference Nasional  Systems  &  Informatics. https://www.google.com/url?sa=t&rct=j&q= &esrc=s&source=web&cd=&cad=rja&uact=8&ved=2ahUKEwj-u9PxuLfvAhVHeX0KHZD CC1oQFjABegQIHhAD&url=https%3A%2F%2Fmedia.neliti.com%2Fmedia%2Fpublications%2F171586-ID-design-architecture-enterprise-application.pdf&usg=AOvVaw2Xl1tmcHcj6 GIinmq0ZtmS. (accessed March 17,    2021)