Digital Workplace Transformation
As time goes by, we can see changes from time to time. Right now, we are in the world of technology, one example is the Digital Workplace. Based on the cio.com website, It is a business strategy aimed at boosting employee engagement and agility through consumerization of the work environment, Gartner analyst Carol Rozwell says. Ideally, digital workplace helps individuals and teams work more productively without compromising operations. We often encounter the Digital Workplace in everyday life, especially for workers. For example, it can be felt that employees, where they have to come on time when working hours have started, and also they usually hold a meeting at the right time and face each other. However, as time goes by, now we can hold a meeting only by using today’s modern technology, for example via ZOOM or other online media. The goal is the same, it’s just that the delivery method is a little different.
Based on the cio.com website, there are several digital workplace transformation plans worth considering, as informed by Rozwell and practitioners, such as:
- Vision
Your digital workplace plan should align with business and digital transformation goals – and clearly answer why you want to overhaul your work environment.
- Strategy
Your digital workplace should enable employees to have a greater voice in technology decision-making.
- Personas
Employee personas are a critical component of any digital workplace initiative, helping enterprises establish baselines for staff workstreams.
- Metrics
Use analytics to calculate IT, HR and business metrics and create a digital scorecard. For example, you can gauge user engagement to tracking daily active users and time spent in collaboration software such as Slack.
- Employee experience
Improving customer service is the end goal of a digital workplace but you have to bolster the employee experience first.
- Organizational change
Digital workplace initiatives typically require considerable change to internal processes, departmental structures, incentives, skills, culture and behaviors.
- Training
New technologies can add stress to your employees’ jobs. You can ease their transition with effective training. Plan to reskill and, if necessary, hire personnel to train them up.
- Processes
More likely than not you’ll find yourself re-engineering business processes.
- Information
Workers want software for searching, sharing and consuming information to be as “smart” and compelling as the ones they use in their personal lives.
- Technology
Most organizations have a haphazard architecture that has largely been driven by their digital workplace vendors.
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