Services exchange model of the internet economy

Vannesco Christolim,  2301900536

Services exchange model of the internet economy

The services exchange model is a type of service that is built on the concept that the meeting of service can be characterized as an exchange service between customers and suppliers that contains three main dimensions,  namely service organization, service engagement and service deliverable.  which all contribute to exchange to a greater or lesser degree. According to  Polyakova and Mohammed (2015) stated that consumers not only receive the quality of service passively,  but they also actively help build quality of service experience. A  form of service can be seen as a type of network of exchanges between customers,  service agents  (such as staff in the public or private sector) and service organizations (commercial businesses, or Government departments). The idea of exchange indicates that customer attitudes and behaviours are an important component of a  service experience. This interaction is often referred to as the co-creation process that occurs between the customer and the supplier in a  service process.

Reference:

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