Pay using your finger in e-Payment

: Hadi Sasana Putra  2301883574

Pay using your finger in e-Payment
An enterprise software solution is a piece of software that was designed around thousands of preset business processes that adhere to industry best practices in a variety of areas such as finance and accounting, human resources, manufacturing, and production, as well as sales and marketing. In order to adopt enterprise software, companies must first identify the functionalities of the systems they plan to utilize, and then map the business processes to the software processes using mind mapping. Businesses nowadays are more concerned with the impact they have had on the world in the twenty-first century. Big firms, particularly unicorn startups, are taking a giant leap forward and making a significant shift to the next level. Additionally, firms’ ability to expand their customer base is the primary reason they are still in business in this digital age. In addition, the business value from enterprise systems assists companies in increasing the efficiency of their operations by providing firm-wide information to support decision-making, enabling rapid responses to customer requests for information or products that are for sale, and including analytical tools to evaluate overall company performances. This serves as a reminder to businesses today that they should continue to build their platforms. Also, in this sort of digital era that makes use of the most up-to-date technology, businesses are able to have a very good understanding of their consumers via the usage of customer relationship management, which we used to refer to as CRM. Companies were hoping that by using these methods, they would have a better chance of raising their services and becoming more prepared for their aims. And, via the use of CRM systems, manufacturing firms may capture and integrate their systems with the data they collect from their customers across all organizations, corporations, and small businesses. Furthermore, these types of pay-by-touch systems are capable of consolidating and analyzing consumer data in a more accurate, precise, comprehensive, and user-friendly manner. This CRM is also responsible for providing client data or information to a variety of systems that are exclusively concerned with the data. Additionally, this assists the firms in offering every single enterprise’s point of view to their consumers. In order to achieve a high level of operational performance, we must concentrate on operational CRM, such as customer-facing applications, because this is the heart of their business. Because they deal directly with customers, without the involvement of a third party, they stand the best chance of establishing a large and successful business.
Companies that use these business models, such as AliPay, Paypal, DANA, Gojek, OVO, ShopeePay, Venmo, and so on, are using this kind of management in order to maintain the relevance and safety of their organizations. These businesses make it easier for consumers to shop, conduct transactions, take advantage of promotional offers, and take advantage of other benefits that these businesses provide. Customer relationship management (CRM) is used by these organizations to make sure that their customers keep in contact with their apps and continue to spend money to remain on their platform. Those large unicorn startups or global companies that have dominated the market stay in touch with their customers through automation, such as top-up systems to pay for or purchase something on their platform, and then they have a call center or customer service that can assist them in solving any problems that their customers may be experiencing and which may be causing trouble for the company, so they continue to require customer-facing applications that are extremely useful. Additionally, these companies are investing a significant amount of money on their platforms, which they developed in conjunction with marketing and which incorporate marketing automation. This is truly beneficial to their customers, as well as increasing the effectiveness of marketing, lowering the direct marketing costs that were previously spent excessively, lowering the costs that companies spend for customer acquisition in order to keep customers using the product for a longer period of time, and, most importantly, increasing the sales and net income that companies receive on their own. Additionally, these technologies are readily accessible to customers, due to QRIS, which also allows these businesses to accept payments by barcode scan, making them more practical to use while also assisting these businesses in their growth and pursuit of new innovations.

REFERENCES

Laudon, Jane. Management Information System. 2016. Pearson.