Examples of E-service and E-government

Ajib Warda  Royhana, 2301932973

Examples of E-service and E-government

Examples of E-service and E-government include  Improving the Citizen Experience & Staff Productivity. Officials in Milton Keynes, England, (population 230,000), want to improve adult social care and improve the health and well-being of citizens. So they give citizens the purpose of online self-service to access information about public services. With the digital form made possible by govService, citizens can quickly and easily search, compare, store, and download community service details. Since launching their online service portal, fewer and fewer residents have contacted city staff if not necessary. “Our staff found that as people develop into the need to talk to them, they become more informed and have realistic expectations of the support we can offer,” said Victoria Collins, Director of Adult Social Care. “With fewer phone calls and face-to-face interactions to deal with, our staff have more time to focus on those who need our support most.”