Defines of Online banking account

Monica Ali Safitri, 2301944286

Defines of Online banking account is a service that conducts banking transactions over the internet network. The bank uses internet technology as a medium to make transactions and easily get other information through the bank’s website. This activity uses the internet network as an intermediary or liaison between customers and banks without having to come to the bank office. A person can use a desktop computer, laptop, tablet, or smartphone connected to the internet network as a link between the customer’s device and the bank system. And any payment such as transfer to the marketplace, pay electricity, bpjs, etc. can be done anywhere and anytime, it makes it easier for users/users. customers make transactions.

References :

Ho, S.H. and Ko, Y.Y. (2008), Effects of self-service technology on customer value and customer readiness: The case of Internet banking, Internet Research, Vol. 18, No. 4, p. 427-446.

Williams, R. and Dargel, M. (2004), From “servicescape” to “cyberscape”, Marketing Intelligence & Planning, Vol. 22, No. 3, p. 310-320.