Content Providers in E-Service

Raditya Bariq, 2301918073

Content providers are generally websites that provide various types of online information — including news, entertainment, traffic reports, and job listings — that periodically. The first content providers were entities such as America Online (AOL), which provided content to users at a charging fee. But these days, many providers offer some or all of their information services for free. Unlike E-Commerce, its user traffic ideally generates sales, content providers tend to earn revenue from sources such as banner ads and other forms of advertising and syndication sites. The most common business model for online content providers, the click-through model, faces an uncertain future. While most content providers receive most of their revenue from banner ads, the use of such ads was increasingly questioned in the early 2000s, due to click-through rates at a time and companies realized that such ads were too often ignored. The growth of technology for content providers includes mobile phone operations, which can provide users with relevant information connected to location-based services such as malls, restaurants, and entertainment venues. Content providers expect that customers will soon adjust to the cost per use of such content because they are already doing mobile phone service. There are several types of ICP. Many of these providers are news sites, which provide up-to-date information on the latest news, or in-depth commentary on current issues. Other providers focus on entertainment, such as Netflix, which allows users to watch movies and some TV shows online over the Internet. Providers such as media – media offers informative content on topics such as technology and fashion using places like E-Commerce. . Most ICP’s make money through advertising on their site. They may choose to use advertising networks, or sell ads privately through their own negotiations. Some providers also have premium memberships that require a fee per month to access exclusive content. This is known as a paywall. Members who do not pay are not allowed to enter or are only given limited access. In the times, we rely more on the Internet for news and entertainment than ICP which continues to become more popular and gain more customers. Many providers also develop content unique to them and are only available to members. Traditional media providers such as TV and newspapers also work closely with these providers or compete against them by providing their own online content. One of the goals for content providers to always develop their technology is for the sake of speed of information for companies to better understand how the quality of e-services is formed and how important each attribute and dimension of e-service quality is to ensure customer satisfaction and trust, which can ultimately help. Maintaining customers online. Managers can improve the quality of online store services based on the results of this research and combine them with the latest market trends. For example from the security/privacy aspects that are more related to the security of credit card information. In Indonesia, 52 per cent of payment methods are cash on delivery, followed by ATM/bank transfers (45 per cent) and credit cards (2 per cent) (e-commerce, 2018). By using cash on delivery and bank transfer payment methods, customers do not have to worry about the security of their payment card data.

References

Corneila C.Krueger, Paila M.C.Swatman. (2003). WHO ARE THE INTERNET CONTENT PROVIDERS? identifying a realistic taxonomy of content providers in the online news sector.

Emmanouil Stiakakis, Christos K.Georgiadis. (2009). E-service quality: Comparing the Provider’s and Customer’s Perceptions.

Khalid Al-Momani, Nor Azila Mohd.Noor. (2009). E- Service Quality, Ease of Use, Usability and Enjoyment as Antecedents of E-CRM Performance: An Empirical Investigation in Jordan Mobile Phone Services.

Paulo Rita, Tiago Oliveira, Almira Farisa. (2019). The impact of e-service quality and customer satisfaction on customer behaviour in online shopping.