5 basic components  of  successful  e-government  development

Ajib Warda  Royhana, 2301932973

5 basic components  of  successful  e-government  development

The success of the development of  e-Government  is inseparable    from  5  basic  components, namely  hardware  that  includes network  computer system  devices  and  telecommunication systems.    Software    includes operating systems,  programming languages  and  computer  applications used,data  includes textual data,   voice,  images,video and spatial data. The needs  of processing,  storing  and  disseminating  data  for  e-Government  vary greatly,  this is  determined by   the  type of  data and the amount of  data  processed,  procedures  include how to  install Software    that is  built means that  there must be  supporting  documents  to  help   users  in  doing their       work, human resources include  “System analysts” who  have  expertise  in  Analyze the  system. The quality  of E-Service  is actually  determined by consumers,  all  good  assessments from service  excellence  to  the quality  of  E-Service  services offered  (Santos, 2003).   In  the case of  traditional service  quality, the quality  of e-sevice  can be  qualified  into  the  quality  dimension of   service. Based on  the content analyst, (Yang  Dkk,2003),  identifying the dimensions  of  service  quality  into    14  points,  namely:Responsiveness, Credibility, Ease of use,  Realibility,  Convenience,   Communication,  Acces,  Competence,  Courtesy,  Personalization, Continuous improvement,  Security/privacy,  Aesthetics.