24/7 operation in e service
Vannesco Christolim, NIM: 2301900536
24/7 operation in e service
E-service or electronic service is a service that uses information and communication technology and the Internet as the main component or channel of delivery of electronic services. According to William (2003) in terms of the provision of electronic services, ICT has played a very important role in the private and public sectors. According to the Computer Language Company (2009) define electronic services as a general term for services on the Internet. E-services or electronic services include e-commerce transaction services for handling online orders, hosting applications with application service providers (ASP) and any processing capabilities available in the nature of a website. According to Chun Hai (2007) argues that electronic services are services on the Internet where it is possible for consumers to make purchase and sales transactions, unlike traditional website services, which only provide a descriptive information. Matters relating to e-service under the Law of the Ministry of Communications of the Republic of Slovakia (2006) are such as administrative services, notification, access to information and provisions, or public participation in the conduct of public affairs. From the understanding and characteristics outlined above one of the fitu contained in e-service is the term 24/7 operation or what we know with full service until 24 hours in one week. 24/7 operation in e-service is a service provided by an organization to its consumers where consumers can get the services they need such as information needs or any access and consumers can access it anytime and anywhere.
The use of 24/7 e-services can also be used for such programs for government agencies where a country must always be able to reach, through the web, government agencies and also be served by them,where this designation is also known by the term public e-services. Other uses such as in e-commerce applications are such as information description of a product on an e-commerce website and with this information obtained by consumers very quickly. Because it only relies on a server and uses the internet. E-services in e-commerce are such as e-search, e-response, e-assurance and trust, e-transaction and e-payment, e-help and e-technologies. The use of e-service is often applied in e-Commerce, especially the B2C such as supporting customers to search for goods or search features such as in terms of perspective business e-service is like shopping in stores 24/7,comprehensiveproduct selection, online catalog, target response, privacy protection. One stop shop for customers, suppliers who interact directly with customers, customers, FAQS, help desks, and tractor websites. In terms of e-services in the app 24-hour access to information products, FAQs to quickly respond to common questions, searches are facilitated by keywords, search engines, links, icon shapes to additional information, emails, FAQs, chats, web page design and updates. In terms of customer perspective according to research conducted by Singh (2002) stated that 65 percent showed that information on websites is easy to follow and 8 percent ranked convenience (24 x 7) to be an important problem in a service, such as links to additional information and reduced keyword search time, searching for information from search engines. Almost all in e-commerce implement e-service for 24/7 as we know e-commerce in Indonesia which is famous such as Tokopedia, Shopee, Bukalapak, Lazada, Zalora and many more have implemented 24/7 e-services or electronic services such as things we often do unknowingly are looking for goods in the middle of the night or whenever this is It is a form of e-service that is e-search itself. At night and at any time we can see the information of a product that is usually put on the description.
References:
Kvasnicova, T., Kremenova, I., & Fabus, J. (2016). From an Analysis of e-services Definitions and Classifications to the Proposal of New e-service Classification. Procedia Economics and Finance, 39, 192–196 .
Singh, M. (2002). E‐services and their role in B2C e-commerce. Managing Service Quality: An International Journal, 12(6), 434–446 .