Loading
Loading...
Menu BINUS

How Managing Conflict in an Organization


shared by: Lawren Oktaviani Rumahorbo (2440079641) and Nugroho J. Setiadi, PhD

LinkedIn: https://www.linkedin.com/in/nugroho-j-setiadi-8b9b0116/
Google citation index: https://scholar.google.com/citations?user=7kvetHUAAAAJ#%21

 

Learn how to Listen

When trying to figure out how to resolve disputes between employees, you might be surprised to learn that one of your biggest efforts can come by way of listening rather than saying the right thing. Communication requires both giving and receiving information and sometimes we can be hearing someone speak without really listening to what they’re saying. It’s common to find yourself preparing a response while someone else speaks, being distracted by other thoughts or nearby devices, or jumping to conclusions without taking the time to understand what’s really being said. Building listening skills can up the ante at work and at home and demonstrate some serious leadership skills. Soon you’ll be helping to prevent conflict in the workplace by managing conflict in an organization through communication.

Source: Vanessa Rose (2020). Managing Conflict in an Organization Through Communication. Harvard Business Review. Communication skills. From: https://pollackpeacebuilding.com/blog/managing-conflict-in-an-organization-through-communication/ Retrieved on May 31, 2021, 4:04 PM

32 Comments
Tinggalkan Komentar

Komentar Anda akan ditampilkan setelah melalui proses moderasi.