Make Instant Messaging Work for Your Team

11 Apr 2020

shared by: Nugroho J. Setiadi, PhD

LinkedIn: https://www.linkedin.com/in/nugroho-j-setiadi-8b9b0116/
Google citation index: https://scholar.google.com/citations?user=7kvetHUAAAAJ#%21

 

Source: https://www.teamconnectusa.com/instant-team-communication/

 

Whether you’re in an office or working remotely, instant messaging tools like Slack, Microsoft Teams, and Zoom can be invaluable. There’s just one problem: We’re still figuring out how to properly, and professionally, communicate via IM. These platforms can be distracting, and they can inadvertently reinforce communication silos when teams accustomed to one platform don’t connect with others who use a different one. So pick a platform, clearly define expectations and reiterate them over time. Respect work-life balance by creating norms around appropriate response times. Encourage people to sign off IM tools and to respect others’ out-of-office status messages. Explain that requests should come with information about when answers are needed, and that most conversations should happen during the workday and be kept short and to the point. And don’t let text entirely replace other forms of interaction. Even if you can’t be in the office together, you can encourage people to pick up the phone or turn on video conferencing to connect with one another.
This tip is adapted from “Best Practices for Instant Messaging at Work,” by Dustin York

 

Source:  York, D  (2020). Best Practices for Instant Messaging at Work. Harvard Business Review.  From: https://hbr.org/2020/03/best-practices-for-instant-messaging-at-work?utm_medium=email&utm_source=newsletter_daily&utm_campaign=mtod_notactsubs . Retrieved on Mar 25, 2020, 3:37 PM

Nugroho J. Setiadi, PhD
  1. Fatah Panji Firmansyah Wed, 13 May 2020 at 10:01

    Fatah Panji Firmansyah (2001579780) This article argues that instant messaging platforms are very helpful at times like this but there must be norms that are considered such as only communication with IM when workday and not too long so just deliver directly to the point because if it takes too long it will be ineffective.

    Reply
  2. Monica Vania Stephanie (2001590796) Thu, 14 May 2020 at 02:24

    Monica Vania Stephanie (2001590796). I agree with this article because the IM (Instant Messaging) help the workers to finish their work while in this pandemic. So, it is better to make the application of the IM become a lot better then before. (Repair every single error)

    Reply
  3. Afra Soraya - 2001600393 Thu, 14 May 2020 at 13:35

    Afra Soraya (2001600393) I agree with this article, IM is very helpful for the smooth operation of employees. However, using IM must be in accordance with the provisions or regulations such as communicating on weekdays and making a short or direct point, this can reduce costs and time spent on ineffective activities.

    Reply
  4. Irfan Arsyad - 2001583752 Thu, 14 May 2020 at 15:50

    Instant messaging is very useful to a company, it enables companies to schedule sessions, build reports and submit and receive applications online without having to fly to other offices, but with Instant Messaging sometimes the employee forgets about interaction with others besides of online meeting. You can use instant messaging but don't let instant messaging replacing other forms of interaction.

    Reply
  5. Agustin Savira - 2001604246 Thu, 14 May 2020 at 19:00

    on this article, i learned that during this pandemic situations instant messaging is important for communicating with the team, and how to use it properly and professionally, so the team cannot be distracted by pick a platform and having clear define expectations and reiterate them over time. Thank you for the article, Sir. — Agustin Savira 2001604246

    Reply
  6. Ghia Sakanti Narendrakanyaka - 2001578374 Thu, 14 May 2020 at 19:33

    It's true instant messaging tools like Slack, Microsoft Teams, and Zoom can be invaluable. But, we must also be considered communicate with IM during the workday and be kept short and to the point. This helps the worker do their work easily and done immediately.

    Reply
  7. Jemmy Young 2001624651 Fri, 15 May 2020 at 08:16

    Nama: Jemmy Young || NIM: 2001624651 bekerja jarak jauh menggunakan aplikasi seperti zoom memang tidak semudah dan efisien yang dibayangkan. ada banyak platform untuk berkerja jarak jauh yang bagi sebagian orang hal ini dapat membingungkan. apalagi berkerja jarak jauh memperbesar peluang miskomunikasi.

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  8. Wulandari (2001610583) Fri, 15 May 2020 at 17:31

    The existence of instant messaging can be very valuable but can also be a channel for sharing information that is not related to work. If we follow the suggestion of best practices as in the article then any IM platform will remain a useful working tool and not a distraction.

    Reply
  9. Muhammad Ragil Kesuma Putra (20015839) Fri, 15 May 2020 at 22:32

    As right now, with the Corona pandemic and all. IM is really useful in this time of needs, the use of IM will increase the communications between team members

    Reply
  10. mohammad rakhel rahadian harris Sat, 16 May 2020 at 02:16

    from this article I can find out how to communicate correctly and professionally via IM. IM is very helpful for the smooth operation of employees. However, using IM must be by rules or regulations such as communicating on weekdays and making short or direct points in that way information can be conveyed clearly

    Reply
  11. Brian Richard - 2001580321 Sat, 16 May 2020 at 13:06

    IM is really useful and we coulnd't imagine the world without it. Having IM right now with us give a lot of benefits and values. However, we need to be professional and differentiate between work IM and your individual IM.

    Reply
  12. Verent Angelia - 2001609745 Sat, 16 May 2020 at 16:28

    self-conscious also important while do work from home, grow their own self-conscious with remind them the objectives when the work is done. they will present at the meeting by their own desires without force them to attend the meeting.

    Reply
  13. Bayu Pratama Sun, 17 May 2020 at 09:19

    Bayu Pratama - 2001624336. I agree with this article. IM allows you to communicate with users in real time. You can send and receive messages in real time, faster than an email response. It is very useful in a business setting where clients or customers get fast responses to questions. IM also can be use for faster internal communications too.

    Reply
  14. Melyana Pangestu Sun, 17 May 2020 at 14:10

    Melyana Pangestu / 2001553112 While we work from home, we can still connect with each other in the instant messaging application. The application can help us to support each other and work together to maintain our passion. We can use an instant messaging application that suits what we need.

    Reply
  15. Maximilian Fajar Linus Sun, 14 June 2020 at 21:40

    Maximilian Fajar Linus - 2001574874 - LA26. I think it's very important to pay attention to the right time when you want to contact someone using IM, not everyone always holds their smartphone for almost 24 hours a day. Try to always contact someone during office hours and try to understand if the message isn't replied right away at that moment. If it is really important, ask for permission to call or write important information on the message so that the person can respond immediately.

    Reply
  16. Kevin Bangun Renaldy Tue, 16 June 2020 at 10:16

    Kevin Bangun Renaldy - 2001536453 Dari artikel ini, kita bisa mengetahui, bahwa dalam WFH sekalipun, komunikasi tetap diperlukan dalam bekerja, mustahil sebuah perusahaan berjalan tanpa komunikasi, benar adanya kita harus menghargai keseimbangan antara bekerja dan kehidupan diluar pekerjaan itu sendiri, hal ini yang menurut saya harus menjadi concern dari semua perusahaan. karena terkadang dalam WFH atasan seenaknya memberikan pekerjaan di waktu-waktu luar jam kerja. ada baiknya jika ditegaskan alur dari WFH seperti apa, jadi setiap pekerja bisa mempersiapkan diri dengan baik.

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  17. Ferrel Enoch Ibrahim Wed, 17 June 2020 at 00:29

    Ferrel Enoch Ibrahim - 2001547671. With the pandemic condition right now, Microsoft Teams, Zoom, etc. are very useful for everyday use like meeting, study, etc. But, the negative side is, using this apps is not effective as we meet each other face to face. So, I think if we can meet with each other, it is better than using this platform.

    Reply
  18. Bobby Ryan Hartono Mon, 22 June 2020 at 14:30

    The current pandemic increases the use of digital application for people working from home. The fact that its helps people to be more productive, it is also keeping the company to stay afloat. IM is almost the same as any other software such as Microsoft Teams, Discord, and Zoom. Everything is perfectly suited for its function, although it's the decision of the Users to use which is which

    Reply
  19. Edo Roy Mon, 22 June 2020 at 18:10

    Edo Roy - 2001547665 dengan membuat beberapa peraturan, instant messaging dapat mempermudah pekerjaan selama pandemic ini. salah satu peraturan yang mungkin dapat di terapkan adalah hanya orang yang menyampaikan informasi saja yang dapat berbicara. yang lainnya harus di mute/ tidak berbicara sehingga proses diskusi daapat berjalan

    Reply
  20. Sri Wulan H.T (2001548535) Wed, 08 July 2020 at 05:00

    By preparing a plan what you want to talk about and what is important, so that when we talk do not spend much time to rotate in the same topic. Speaking practice is also when using it so that what we want to convey is easier to understand because it is organized

    Reply