Dimension 2: relationships between ICT and knowledge categories

Hendriks (2001) argue that knowledge is different from information and data. ICT, which facilitates and dispatch of data and information, does not therefore affect knowledge in a direct and complete sense. The challenge in this dimension is to find a characterization of knowledge that is both rich and useful for identifying the starting points for associating it with ICT.

Dimension 3: relationships between ICT and organizational perspective on knowledge

Hendriks (2001) argue that the first of the discriminating characteristic of organizational knowledge can be noted does not appear to be an explicitly addressed, core issue on the agenda of the ICT-focused knowledge management literature.

Dimension 4: relationships between ICT and the dynamic character of knowledge

Hendriks (2001) this dimension probably the most popular reasons for linking ICT with knowledge management involver their alleged advantages for knowledge processes. While the various perspectives on knowledge processes and ICT’s respective role introduce many relevant issues, questions and answers, they do not fully cover the fourth dimension.

Dimension 5: relationship between ICT and other knowledge management measures

Hendriks (2001) argue this dimension is the reason why the relationship between ICT tools and knowledge is problematic is that these tools primarily address data and information and not knowledge.

The relationships between the dimensions

Hendriks (2001) addressing the dimensions separately might involve the risk of ignoring their mutual relationships and these relationships are equally as important as the individual dimensions on their own because deciding upon the appropriate perspective on the issues addressed in one dimension might depend on the focus chosen in the other dimensions.

The questions of the relationships between the dimensions in therefore not a separate issue but should be treated as an integral part of the discussions within each dimension.

Conclusions

Hendriks (2001) concludes that the combination of ICT and knowledge management has similarities with clash of tow Titans of quire different characters. The argument developed in this paper is in line with several other calls for a more holistic approach to knowledge management. And finally, the contribution of this article to such an approach in that the five dimensions presented in the article may sharpen the criteria for assessing whether such an approach adequately addresses the specific issue defining the concept for organizational knowledge and its management.

Reference

Hendriks, P. H. J. (2001) Many Rivers to Cross: from ICT to Knowledge Management Systems, Journal of Information Technology, Vol. 16, 57-72.