Introduction

In the journal “Many rivers to cross: from ICT to knowledge management system” by Hendriks (2001) we learn that the role of information and communication and technology (ICT) in knowledge management causes lots of criticized and limitations in facilitating knowledge processes in organizations. And the aim of this paper is to make sure ICT are require in the knowledge management and provides the groundwork for such an elaboration, and there are 5 (five) dimensions determine the potential value of ICT application for knowledge management.

Classes of approaches to knowledge management

Hendriks (2001) adopted Verwijs, et al (1999) by used two distinctions for sorting the classes as approaches to knowledge management, First the distinguished between engineering approaches-based on the presumption than problems can be solved systematically by breaking down the problems into parts, and management or holistic approaches-stresses the need for considering the ‘whole’ knowledge- related situation, including the organizational context in which problems occur and become meaningful.

A working definition of knowledge management

Hendriks (2001) elaborate the two distinctions made by Verwijs et al (1999) are useful in determining how knowledge management is treated. First, the position take here is that the concept of knowledge management can only be fully understood as a management concept. Second, the distinction between the four classes of approach, regardless whether it is comprehensive or not, leads to the questions of whether these classes of approach connect to a common basis as shown on figure 1 (in the article) a framework for knowledge management.

The reflection side to knowledge management (KM) started with organizational knowledge, why bother? What is it? And organizational knowledge, how to manage it?

Five dimensions for linking ICT to Knowledge management

Hendriks (2001) elaborate 5 (five) dimensions to be examined and linked of ICT to knowledge management, whereby each dimensions cover several questions that address the problems and challenges in the relationship between ICT and knowledge management.

Dimension 1: relationships between ICT and organizational relevance of knowledge

Hendriks (2001) argue that in this dimension knowledge is not organizationally relevant as such, but is relevant when and in the way an organization recognizes its relevance or mentally constructs it by pay more attention to the organization’s vision, mission and competitive strategy in order to access ICT.

To be continued…