Abstract

This research investigates the perceptions of personal data protection, usefulness, risk, and intention to use a digital loan service within the Indonesian banking context. A quantitative method was employed, and data were collected from 207 users of a state-owned bank’s digital loan application, which was subsequently analyzed using SmartPLS. The findings also show that perceived privacy has a strong indirect effect on perceived risk. Still, there is only a weak direct influence on intention to use, as perceived personal data protection has no direct impact on this endogenous construct. Perceived usefulness has both direct and indirect influences on perceived risk, in addition to intention. The mediating effect of perceived risk is itself strong, as it increases the association between personal data security, usefulness, and intention to adopt digital lending services. The model accounts for 78% of the variance in intention and has high reliability and validity indicators. This is the implication of the results of this study, which emphasizes the necessity of reconciling trust, security, and usefulness to increase the Adoption and continuance of digital lending. ©2026 IEEE.