{"id":874,"date":"2018-05-14T13:25:26","date_gmt":"2018-05-14T06:25:26","guid":{"rendered":"http:\/\/bbs.binus.ac.id\/management\/?p=874"},"modified":"2018-05-14T13:25:26","modified_gmt":"2018-05-14T06:25:26","slug":"latih-karyawan-tentang-bagaimana-menangani-pelanggan-sasaran","status":"publish","type":"post","link":"https:\/\/bbs.binus.ac.id\/management\/2018\/05\/latih-karyawan-tentang-bagaimana-menangani-pelanggan-sasaran\/","title":{"rendered":"Latih Karyawan tentang  Bagaimana Menangani Pelanggan Sasaran"},"content":{"rendered":"<p><span lang=\"EN-US\" style=\"margin: 0px;color: black;font-family: 'Times New Roman',serif;font-size: 12pt\">Compiled by: Nugroho J. Setiadi, PhD<\/span><\/p>\n<p><span lang=\"EN-US\" style=\"margin: 0px;color: black;font-family: 'Times New Roman',serif;font-size: 12pt\">Orcid-ID: <\/span><span lang=\"EN-US\"><a href=\"http:\/\/orcid.org\/0000-0002-1864-0116\"><span style=\"margin: 0px;font-family: 'Times New Roman',serif;font-size: 12pt\">http:\/\/orcid.org\/0000-0002-1864-0116<\/span><\/a><\/span><\/p>\n<p><span lang=\"EN-US\" style=\"margin: 0px;color: black;font-family: 'Times New Roman',serif;font-size: 12pt\">\u00a0<\/span><\/p>\n<p><span lang=\"IN\" style=\"margin: 0px;font-family: 'Times New Roman',serif;font-size: 12pt\"><span style=\"color: #000000\">Terkadang pelanggan tidak selalu benar. Pelanggan tertentu &#8211; entah mereka tak kenal ampun, menjengkelkan, atau terlalu membutuhkan &#8211; dapat melukai semangat kerja karyawan, membuat reputasi perusahaan Anda berisiko, dan terbukti terlalu mahal untuk dilayani. Penting untuk mendefinisikan secara jelas pelanggan ideal dan tidak ideal Anda, dan kemudian melatih karyawan tentang bagaimana menghadapi yang terakhir. Bagaimanapun, mereka adalah mata dan telinga depan perusahaan Anda &#8211; mereka harus memutuskan pelanggan mana yang layak bekerja dengan Anda dan mana yang tidak. Perusahaan sering tidak melakukan pelatihan khusus untuk menangani pelanggan yang berhak dan kasar, membiarkan karyawan berimprovisasi. Jika mereka berpandangan klise &#8220;pelanggan adalah raja&#8221; dan berusaha tanpa henti untuk menyenangkan setiap keinginannya, itu bisa melukai keunggulan Anda. Berikan dukungan dengan menjelaskan perilaku pelanggan bermasalah yang harus diwaspadai dan buat proses bagaimana meresponsnya. Ini akan membantu mereka dapat membuat keputusan on-the-spot yang lebih efektif.<\/span><\/span><\/p>\n<p><span lang=\"EN-US\" style=\"margin: 0px;color: black;font-family: 'Calibri',sans-serif;font-size: 12pt\">\u00a0<\/span><span lang=\"EN-US\" style=\"margin: 0px;color: black;font-family: 'Times New Roman',serif;font-size: 12pt\"><br \/>\nDiadaptasi dari<\/span><span style=\"color: #000000\"> <span lang=\"EN-US\" style=\"margin: 0px;font-family: 'Times New Roman',serif;font-size: 12pt\">\u00a0\u201cWhen and Why to Part Ways with a Customer\u201d by Lior Arussy <\/span><\/span><\/p>\n<p><span lang=\"EN-US\" style=\"margin: 0px;font-family: 'Times New Roman',serif;font-size: 12pt\"><span style=\"color: #000000\">\u00a0<\/span><\/span><\/p>\n<p><span lang=\"EN-US\" style=\"margin: 0px;color: black;font-family: 'Times New Roman',serif;font-size: 12pt\"><span lang=\"EN-US\" style=\"margin: 0px;font-family: 'Times New Roman',serif;font-size: 12pt\"><span style=\"color: #000000\">Sumber: Arussy, L. (2015). When and Why to Part Ways with a Customer. <i>Harvard Business Review.<\/i>\u00a0 From: <\/span><\/span><span lang=\"EN-US\" style=\"margin: 0px;font-family: 'Arial',sans-serif;font-size: 11pt\"><a href=\"https:\/\/mail.google.com\/mail\/u\/1\/#label\/Management+Tip+of+the+Day\/14d4c4ec1aafca70\"><span style=\"margin: 0px;font-family: 'Times New Roman',serif;font-size: 12pt\">https:\/\/mail.google.com\/mail\/u\/1\/#label\/Management+Tip+of+the+Day\/14d4c4ec1aafca70<\/span><\/a><\/span><span lang=\"EN-US\" style=\"margin: 0px;font-family: 'Times New Roman',serif;font-size: 12pt\"><span style=\"color: #000000\">.\u00a0 Retrieved on May 13, 2015.<\/span><\/span><\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Compiled by: Nugroho J. Setiadi, PhD Orcid-ID: http:\/\/orcid.org\/0000-0002-1864-0116 \u00a0 Terkadang pelanggan tidak selalu benar. Pelanggan tertentu &#8211; entah mereka tak kenal ampun, menjengkelkan, atau terlalu membutuhkan &#8211; dapat melukai semangat kerja karyawan, membuat reputasi perusahaan Anda berisiko, dan terbukti terlalu mahal untuk dilayani. Penting untuk mendefinisikan secara jelas pelanggan ideal dan tidak ideal Anda, dan [&hellip;]<\/p>\n","protected":false},"author":9,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[2],"tags":[7,44,42,8,41],"class_list":["post-874","post","type-post","status-publish","format-standard","hentry","category-article","tag-bbs","tag-human-capital","tag-leadership","tag-management","tag-manajemen"],"_links":{"self":[{"href":"https:\/\/bbs.binus.ac.id\/management\/wp-json\/wp\/v2\/posts\/874","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/bbs.binus.ac.id\/management\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/bbs.binus.ac.id\/management\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/bbs.binus.ac.id\/management\/wp-json\/wp\/v2\/users\/9"}],"replies":[{"embeddable":true,"href":"https:\/\/bbs.binus.ac.id\/management\/wp-json\/wp\/v2\/comments?post=874"}],"version-history":[{"count":1,"href":"https:\/\/bbs.binus.ac.id\/management\/wp-json\/wp\/v2\/posts\/874\/revisions"}],"predecessor-version":[{"id":875,"href":"https:\/\/bbs.binus.ac.id\/management\/wp-json\/wp\/v2\/posts\/874\/revisions\/875"}],"wp:attachment":[{"href":"https:\/\/bbs.binus.ac.id\/management\/wp-json\/wp\/v2\/media?parent=874"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/bbs.binus.ac.id\/management\/wp-json\/wp\/v2\/categories?post=874"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/bbs.binus.ac.id\/management\/wp-json\/wp\/v2\/tags?post=874"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}