Vannesco Christolim, \u00a02301900536<\/p>\n
Services exchange model of the internet economy<\/p>\n
The services exchange model is a type of service that is built on the concept that the meeting of service can be characterized as an exchange service between customers and suppliers that contains three main dimensions, \u00a0namely service organization, service engagement and service deliverable. \u00a0which all contribute to exchange to a greater or lesser degree. According to \u00a0Polyakova and Mohammed (2015) stated that consumers not only receive the quality of service passively,\u00a0 but they also actively help build quality of service experience. A \u00a0form of service can be seen as a type of network of exchanges between customers, \u00a0service agents \u00a0(such as staff in the public or private sector) and service organizations (commercial businesses, or Government departments). The idea of exchange indicates that customer attitudes and behaviours are an important component of a \u00a0service experience.<\/em> This interaction is often referred to as the co-creation<\/em> process that occurs between the customer and the supplier in a \u00a0service process.<\/p>\n Reference:<\/p>\n Carlson, J. and O’Cass, A., 2018. The Service Exchange Model: a framework for understanding Service Quality in Africa.\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Namibia Business School, University of Namibia,<\/em>[online] pp.5-8.<\/p>\n Rezabakhsh, B., Bornemann, D., Hansen, U., & Schrader, U. (2006). Consumer Power: A Comparison of the Old Economy and the Internet Economy. Journal of Consumer Policy, 29(1), 3\u201336. doi:10.1007\/s10603-005-3307-7.<\/p>\n Sukhodolov, A. P., Popkova, E. G., & Kuzlaeva, I.M. (2017).\u00a0Perspectives of Internet Economy Creation. Studies in Computational Intelligence, 23\u201341.<\/em> doi:10.1007\/978-3-319-60273-8_3.<\/p>\n","protected":false},"excerpt":{"rendered":" Vannesco Christolim, \u00a02301900536 Services exchange model of the internet economy The services exchange model is a type of service that is built on the concept that the meeting of service can be characterized as an exchange service between customers and suppliers that contains three main dimensions, \u00a0namely service organization, service engagement and service deliverable. \u00a0which […]<\/p>\n","protected":false},"author":9,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[2],"tags":[],"class_list":["post-4050","post","type-post","status-publish","format-standard","hentry","category-article"],"_links":{"self":[{"href":"https:\/\/bbs.binus.ac.id\/management\/wp-json\/wp\/v2\/posts\/4050","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/bbs.binus.ac.id\/management\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/bbs.binus.ac.id\/management\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/bbs.binus.ac.id\/management\/wp-json\/wp\/v2\/users\/9"}],"replies":[{"embeddable":true,"href":"https:\/\/bbs.binus.ac.id\/management\/wp-json\/wp\/v2\/comments?post=4050"}],"version-history":[{"count":1,"href":"https:\/\/bbs.binus.ac.id\/management\/wp-json\/wp\/v2\/posts\/4050\/revisions"}],"predecessor-version":[{"id":4051,"href":"https:\/\/bbs.binus.ac.id\/management\/wp-json\/wp\/v2\/posts\/4050\/revisions\/4051"}],"wp:attachment":[{"href":"https:\/\/bbs.binus.ac.id\/management\/wp-json\/wp\/v2\/media?parent=4050"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/bbs.binus.ac.id\/management\/wp-json\/wp\/v2\/categories?post=4050"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/bbs.binus.ac.id\/management\/wp-json\/wp\/v2\/tags?post=4050"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}