Adina Ramadhana \u00a0Putri \u2013 2301903052<\/p>\n
Applications in industry of\u00a0 Customer Service in e \u2013 Service<\/p>\n
So far \u00a0we ourselves \u00a0\u00a0\u00a0have \u00a0felt \u00a0and \u00a0helped \u00a0many \u00a0things by e-Services \u00a0unconsciously.<\/p>\n
What’s \u00a0that? When \u00a0the \u00a0\u00a0beginning of the pandemic\u00a0 \u00a0\u00a0\u00a0\u00a0began, \u00a0schools \u00a0and universities have enacted online teaching \u00a0\u00a0\u00a0activities \u00a0that include collaborative services where \u00a0one \u00a0person \u00a0interacts in two\u00a0 \u00a0directions. \u00a0to \u00a0a group of \u00a0people. So \u00a0what \u00a0are the \u00a0implications \u00a0in \u00a0\u00a0the industry? \u00a0We \u00a0can \u00a0take \u00a0from the \u00a0small \u00a0thing that is \u00a0sending \u00a0and \u00a0receiving \u00a0emails \u00a0from \u00a0companies \u00a0and\u00a0 \u00a0personal,\u00a0 this is \u00a0included \u00a0\u00a0\u00a0in \u00a0providing \u00a0services \u00a0to each by \u00a0\u00a0\u00a0using\u00a0 electronic devices.<\/p>\n
But the service \u00a0that \u00a0may \u00a0be \u00a0clearly \u00a0visible is a service \u00a0that\u00a0 is purely \u00a0done by AI \u00a0or \u00a0software if you \u00a0want to be \u00a0called e – Service. For \u00a0example,GPS and Google Maps. In \u00a0ancient times, \u00a0people had to \u00a0bring their own \u00a0maps \u00a0or \u00a0ask \u00a0\u00a0\u00a0others \u00a0about \u00a0wanting to \u00a0reach their \u00a0destination, now \u00a0satellite \u00a0technology \u00a0and the Global Positioning System can reach \u00a0the \u00a0world.\u00a0 detect \u00a0\u00a0\u00a0where you are, \u00a0and \u00a0give you the direction of the road \u00a0where \u00a0you want to \u00a0go.<\/p>\n
Conclusion:<\/p>\n
E-Services \u00a0services can \u00a0improve \u00a0service to \u00a0\u00a0customers, \u00a0because it proves\u00a0 \u00a0\u00a0efficient, \u00a0\u00a0easy \u00a0to \u00a0use \u00a0and\u00a0 safe and easy to reach whenever \u00a0and \u00a0wherever the \u00a0person\u00a0 is, \u00a0making \u00a0delivery \u00a0Information \u00a0and \u00a0messages \u00a0are \u00a0easy \u00a0to \u00a0receive.<\/p>\n
References<\/p>\n
Rostami, A., Khani, A. H., & Soltani, G. (2015). The Impact of E-service Quality. International Conference on Applied Economics and Business<\/em>,8.<\/p>\n Sun, Z., & Lau, K. S. (2007). Management in E – Service. Customer Experience<\/em>, 24.<\/p>\n <\/p>\n","protected":false},"excerpt":{"rendered":" Adina Ramadhana \u00a0Putri \u2013 2301903052 Applications in industry of\u00a0 Customer Service in e \u2013 Service So far \u00a0we ourselves \u00a0\u00a0\u00a0have \u00a0felt \u00a0and \u00a0helped \u00a0many \u00a0things by e-Services \u00a0unconsciously. What’s \u00a0that? When \u00a0the \u00a0\u00a0beginning of the pandemic\u00a0 \u00a0\u00a0\u00a0\u00a0began, \u00a0schools \u00a0and universities have enacted online teaching \u00a0\u00a0\u00a0activities \u00a0that include collaborative services where \u00a0one \u00a0person \u00a0interacts in two\u00a0 […]<\/p>\n","protected":false},"author":9,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[2],"tags":[],"class_list":["post-4046","post","type-post","status-publish","format-standard","hentry","category-article"],"_links":{"self":[{"href":"https:\/\/bbs.binus.ac.id\/management\/wp-json\/wp\/v2\/posts\/4046","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/bbs.binus.ac.id\/management\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/bbs.binus.ac.id\/management\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/bbs.binus.ac.id\/management\/wp-json\/wp\/v2\/users\/9"}],"replies":[{"embeddable":true,"href":"https:\/\/bbs.binus.ac.id\/management\/wp-json\/wp\/v2\/comments?post=4046"}],"version-history":[{"count":1,"href":"https:\/\/bbs.binus.ac.id\/management\/wp-json\/wp\/v2\/posts\/4046\/revisions"}],"predecessor-version":[{"id":4047,"href":"https:\/\/bbs.binus.ac.id\/management\/wp-json\/wp\/v2\/posts\/4046\/revisions\/4047"}],"wp:attachment":[{"href":"https:\/\/bbs.binus.ac.id\/management\/wp-json\/wp\/v2\/media?parent=4046"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/bbs.binus.ac.id\/management\/wp-json\/wp\/v2\/categories?post=4046"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/bbs.binus.ac.id\/management\/wp-json\/wp\/v2\/tags?post=4046"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}