Adina Ramadhana \u00a0Putri \u2013 2301903052<\/p>\n
Improve Customer Service in e \u2013 Service<\/p>\n
Definition and Concept<\/p>\n
Is it \u00a0customer service? Customer service in \u00a0general \u00a0\u00a0\u00a0is a \u00a0service \u00a0that \u00a0every \u00a0company \u00a0has \u00a0as the main \u00a0customer\u00a0 correspondent of \u00a0the \u00a0company \u00a0that \u00a0provides \u00a0services such as \u00a0answering \u00a0questions, \u00a0providing \u00a0information, provide \u00a0assistance \u00a0with \u00a0the \u00a0\u00a0\u00a0company. Customer \u00a0service that\u00a0 we often \u00a0encounter \u00a0is in the bank, \u00a0every \u00a0bank \u00a0must have a customer service\u00a0 part in \u00a0serving \u00a0and \u00a0helping \u00a0every \u00a0customer who holds \u00a0an\u00a0 account at the bank.<\/p>\n
Then in general, e-Services are \u00a0more related to \u00a0\u00a0e-Commerce \u00a0companies and \u00a0e-Marketplaces \u00a0such as \u00a0Amazon, Tokopedia, Ali Baba \u00a0\u00a0etc. E-Service \u00a0or \u00a0web service \u00a0is a new \u00a0way in which \u00a0a \u00a0machine \u00a0or \u00a0AI \u00a0can \u00a0\u00a0\u00a0automatically \u00a0provide \u00a0services \u00a0for \u00a0many \u00a0people as well as the information \u00a0that\u00a0 person \u00a0is looking for.\u00a0 E – Service \u00a0itself \u00a0is divided \u00a0into \u00a04 \u00a0parts, \u00a0namely \u00a0collborative \u00a0service, transaction, content and communication services;<\/p>\n
Collaborative \u00a0service: where \u00a0informers \u00a0\u00a0\u00a0and \u00a0recipients \u00a0make \u00a0cooperative two-way\u00a0 \u00a0\u00a0\u00a0\u00a0transactions, \u00a0\u00a0such as \u00a0the example \u00a0of our time now, \u00a0namely \u00a0online \u00a0lectures\/schools<\/p>\n
Transaction service: is \u00a0a \u00a0\u00a0\u00a0service \u00a0provided \u00a0\u00a0\u00a0only \u00a0one \u00a0time \u00a0and \u00a0in \u00a0a \u00a0certain \u00a0period of time as well, \u00a0\u00a0\u00a0usually this service \u00a0is \u00a0used \u00a0to \u00a0exchange data and information \u00a0and\u00a0 money, such as \u00a0Examples \u00a0are \u00a0bills, and \u00a0payments.<\/p>\n
Content service:\u00a0 \u00a0\u00a0\u00a0used \u00a0and \u00a0often \u00a0found \u00a0in everyday life \u00a0\u00a0such as \u00a0when \u00a0\u00a0we \u00a0open \u00a0social media and \u00a0get \u00a0information \u00a0about \u00a0what \u00a0happened\u00a0 \u00a0on\u00a0 the \u00a0day. This. Content service \u00a0is a \u00a0service \u00a0provided \u00a0\u00a0\u00a0to \u00a0people \u00a0but the content \u00a0or content of the \u00a0service\u00a0 can be \u00a0changed.<\/p>\n
Communication Service in general \u00a0occurs \u00a0because \u00a02 \u00a0people \u00a0and \u00a0groups \u00a0conduct \u00a0discussions in \u00a0\u00a0forum \u00a0talks or\u00a0 \u00a0\u00a0conducted \u00a0technologically \u00a0\u00a0\u00a0such as sharing files(documents) \u00a0and \u00a0email in offices and \u00a0companies.(Sun & Lau, 2007)<\/p>\n
Then how \u00a0can the e-service that \u00a0we \u00a0know \u00a0can \u00a0increase the \u00a0quality \u00a0in \u00a0providing \u00a0services? Based on \u00a0a journal \u00a0article \u00a0\u00a0I \u00a0took on the impact \u00a0of \u00a0technology and e-Service \u00a0in \u00a0serving \u00a0customers of a Melli \u00a0bank in Tehran, \u00a0proving \u00a0that \u00a0conclusively \u00a0\u00a0\u00a0there is a significant \u00a0relationship. \u00a0\u00a0between the \u00a0use of \u00a0e-Service \u00a0with \u00a0the increasing \u00a0quality of customer service. \u00a0\u00a0\u00a0\u00a0What’s \u00a0that? For \u00a0example, \u00a0increased \u00a0\u00a0\u00a0efficiency \u00a0thanks to \u00a0the addition \u00a0and expanded \u00a0customer service \u00a0e-Service throughout the \u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0region, easily customers can access their \u00a0own \u00a0accounts anywhere \u00a0using \u00a0internet and the bank’s database website\u00a0 itself, \u00a0giving \u00a0commitment to customers \u00a0to \u00a0always \u00a0be able \u00a0to \u00a0serve \u00a0and \u00a0provide\u00a0 \u00a0information \u00a0and \u00a0fulfill \u00a0it, \u00a0and \u00a0provide quick \u00a0responds\u00a0 to \u00a0any \u00a0problem.(Rostami, Khani, & Soltani, 2015)<\/p>\n
References<\/p>\n
Rostami, A., Khani, A. H., & Soltani, G. (2015). The Impact of E-service Quality. International Conference on Applied Economics and Business<\/em>,8.<\/p>\n Sun, Z., & Lau, K. S. (2007). Management in E – Service. Customer Experience<\/em>, 24.<\/p>\n <\/p>\n","protected":false},"excerpt":{"rendered":" Adina Ramadhana \u00a0Putri \u2013 2301903052 Improve Customer Service in e \u2013 Service Definition and Concept Is it \u00a0customer service? Customer service in \u00a0general \u00a0\u00a0\u00a0is a \u00a0service \u00a0that \u00a0every \u00a0company \u00a0has \u00a0as the main \u00a0customer\u00a0 correspondent of \u00a0the \u00a0company \u00a0that \u00a0provides \u00a0services such as \u00a0answering \u00a0questions, \u00a0providing \u00a0information, provide \u00a0assistance \u00a0with \u00a0the \u00a0\u00a0\u00a0company. Customer \u00a0service that\u00a0 […]<\/p>\n","protected":false},"author":9,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[2],"tags":[],"class_list":["post-4044","post","type-post","status-publish","format-standard","hentry","category-article"],"_links":{"self":[{"href":"https:\/\/bbs.binus.ac.id\/management\/wp-json\/wp\/v2\/posts\/4044","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/bbs.binus.ac.id\/management\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/bbs.binus.ac.id\/management\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/bbs.binus.ac.id\/management\/wp-json\/wp\/v2\/users\/9"}],"replies":[{"embeddable":true,"href":"https:\/\/bbs.binus.ac.id\/management\/wp-json\/wp\/v2\/comments?post=4044"}],"version-history":[{"count":1,"href":"https:\/\/bbs.binus.ac.id\/management\/wp-json\/wp\/v2\/posts\/4044\/revisions"}],"predecessor-version":[{"id":4045,"href":"https:\/\/bbs.binus.ac.id\/management\/wp-json\/wp\/v2\/posts\/4044\/revisions\/4045"}],"wp:attachment":[{"href":"https:\/\/bbs.binus.ac.id\/management\/wp-json\/wp\/v2\/media?parent=4044"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/bbs.binus.ac.id\/management\/wp-json\/wp\/v2\/categories?post=4044"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/bbs.binus.ac.id\/management\/wp-json\/wp\/v2\/tags?post=4044"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}