How can large organizations, facing increasingly complex disruptions, build digital trust with their stakeholders?<\/p>\n
People are deeply confused about the difference between trust and reliability. Typically, when people are talking about digital systems, they\u2019re actually talking about reliability or competence. But that\u2019s not human trust. Human trust is understanding what a person\u2019s motivations are, and believing they\u2019ve got your back. You can anticipate what they\u2019ll do. You know why they are acting the way they do.<\/p>\n
This is something that is forgotten very often in constructing digital systems. Data is the clearest example. I\u2019m going to deliver this service to you, and then without really making it clear, we\u2019re going to sell your data on the side. That\u2019s a violation of trust. A consequence is that if I don\u2019t understand your business model and what you are offering me and what the value is to you, I can\u2019t trust you. It\u2019s that transparency in value, the relationship, and the motivations that are often left on the floor when people talk about digital systems.<\/p>\n
All of these dynamics are forgotten when people make digital systems. And that\u2019s, in many ways, the fundamental error. A breakdown in this understanding is a pretty good approximation for the situations I\u2019ve seen where issues of trust come up.<\/p>\n
Source: https:\/\/www2.deloitte.com\/us\/en\/insights\/topics\/digital-transformation\/the-importance-of-digital-trust-qa.html<\/p>\n","protected":false},"excerpt":{"rendered":"
How can large organizations, facing increasingly complex disruptions, build digital trust with their stakeholders? People are deeply confused about the difference between trust and reliability. Typically, when people are talking about digital systems, they\u2019re actually talking about reliability or competence. But that\u2019s not human trust. Human trust is understanding what a person\u2019s motivations are, and […]<\/p>\n","protected":false},"author":9,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-3580","post","type-post","status-publish","format-standard","hentry","category-uncategorized"],"_links":{"self":[{"href":"https:\/\/bbs.binus.ac.id\/management\/wp-json\/wp\/v2\/posts\/3580","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/bbs.binus.ac.id\/management\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/bbs.binus.ac.id\/management\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/bbs.binus.ac.id\/management\/wp-json\/wp\/v2\/users\/9"}],"replies":[{"embeddable":true,"href":"https:\/\/bbs.binus.ac.id\/management\/wp-json\/wp\/v2\/comments?post=3580"}],"version-history":[{"count":1,"href":"https:\/\/bbs.binus.ac.id\/management\/wp-json\/wp\/v2\/posts\/3580\/revisions"}],"predecessor-version":[{"id":3581,"href":"https:\/\/bbs.binus.ac.id\/management\/wp-json\/wp\/v2\/posts\/3580\/revisions\/3581"}],"wp:attachment":[{"href":"https:\/\/bbs.binus.ac.id\/management\/wp-json\/wp\/v2\/media?parent=3580"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/bbs.binus.ac.id\/management\/wp-json\/wp\/v2\/categories?post=3580"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/bbs.binus.ac.id\/management\/wp-json\/wp\/v2\/tags?post=3580"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}