Source: https:\/\/www.thebalancecareers.com\/job-interview-question-how-did-you-handle-a-challenge-2061243<\/a><\/p>\n <\/p>\n <\/p>\n <\/p>\nshared by: Nugroho J. Setiadi, PhD\r\n\r\nLinkedIn: https:\/\/www.linkedin.com\/in\/nugroho-j-setiadi-8b9b0116\/<\/a>\r\nGoogle citation index: https:\/\/scholar.google.com\/citations?user=7kvetHUAAAAJ#%21<\/a><\/pre>\n
| In these times, leaders and managers are often being called upon to answer especially difficult questions that you may not know how to answer. But that doesn\u2019t mean you can\u2019t provide a helpful and honest response. For example, if someone asks you about the future of the company, avoid a canned answer like, \u201cI assure you we\u2019re doing everything in our power to weather this storm,\u201d which could come off as dismissive. Instead, listen for what\u2019s behind the question. People under stress are often unable to communicate as clearly as they’d like. You can acknowledge the question that was asked, but say something like: “I suspect some of these questions are rooted in concerns about job stability and how a recession could impact the company. Let me tell you how we\u2019re beginning to think about these things.\u201d Don’t take it personally if people\u2019s questions come off as angry or frustrated. Think about the stress that they\u2019re under, and show compassion. Even if you can\u2019t alleviate the uncertainty of the moment, you can still provide a sense of solidarity and stability that will go a long way.<\/td>\n<\/tr>\n |
| This tip is adapted from\u00a0<\/strong>\u201cHow to Answer an Unanswerable Question<\/a>,\u201d<\/strong>\u00a0by Ron Carucci<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n <\/p>\n |