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Dr. drh. Diena Dwidienawati Tjiptadi, MM
Determinants of perceived effectiveness in crisis management and company reputation during the COVID-19 pandemic
COVID-19 pandemic is a newness to various aspect of life, including business sector. In this high uncertainty, business still need to deliver effective crisis management in order to safeguard organization reputation. Literature state that there are three important elements in crisis management which are leader, team of crisis management, and organizational communication. What type of leader and communication are the most suitable during crises? This study aims to confirm the influence of the transformational leadership style, communication quality, and team crisis to organization reputation mediated by the effectiveness of crisis management. During crisis innovation also influences the survival of organization during crises. A new type of innovation, frugal innovation type, still has limited empirical evidence. This study also aims to see how the implementation of the frugal innovation type is influenced by the transformational leadership style and influences the effectiveness of crisis management. A descriptive quantitative study was conducted in May 2020 with 293 participants from the various organizations in Indonesia. SEM-LISREL was used for data analysis. The findings show that transformational leader, crisis management team, quality of communication and frugal innovation type positively influenced the effectiveness of crisis management which will lead to corporate reputation. The main contribution of this paper is providing the body of evidence the effectiveness of transformational leadership during crisis with high uncertainty. This study is also among the first empirical study on frugal innovation type.
https://publons.com/publon/34622114/
Customer review or influencer endorsement: which one influences purchase intention more?
E-commerce has grown steadily since internet access became more available in the mid-1990s. Informativeness plays a key role in online shopping decisions. Potential customers usually collect useful information and do a comparison before considering the purchase. Electronic word-of-mouth (eWOM) is considered a reliable source of information. Customer reviews and influencer reviews can be considered eWOM. They represent customers' sharing of experience and evaluation of a product or service with other potential shoppers. There is abundant evidence concerning the influence of eWOM on purchase intention. However, there are few studies on influencer reviews and purchase intention. This study aims to investigate the impact of customer review and influencer review to purchase intention and the mediating role of trust to those relationship. A quantitative experimental study (2 x 1) was conducted. Two hundred respondents from three cities in Greater Jakarta were divided into two groups to self-rate their opinion on customer review, influencer review, trust and purchase intention. Data collected was analysed PLS using SmartPLS. The study results showed that influencer review has a positive impact on purchase intention. On the other hand, customer review failed to show its influence. Trust as a moderating variable was also not validated in this study.
https://publons.com/publon/40168388/
Does people's wellbeing get impacted by covid-19 pandemic measure in indonesia?
The impact of COVID-19 pandemic is not only to human health but also to other aspects of human life. The most common action taken by the government in order to prevent the spread of the infection is mobility restriction. The implication of this mobility restriction is limitation of social activities which can be done. Mobility restriction was implemented in Jakarta and its surrounding cities and impacted more than 20 million people. Is this mobility restriction impacting people's wellbeing? The objective of this study is to see whether there is an impact on wellbeing-in terms of happiness and life satisfaction in Indonesia due to mobility restriction. A survey was conducted in April 2020. Happiness and satisfaction with life were measured by using the Subjective Happiness Scale (SHS) and Satisfaction with Life Scale (SWL). The reliability and validity of measures were analyzed with SPSS, and the differences between groups were analyzed with Two-Sample T-Test. The study finds that the respondents' happiness level was only slightly happy, and the level of satisfaction was only slightly satisfied. The respondents claimed that their happiness was deteriorated during mobility restriction (41%). Thirty-four percent felt their satisfaction was deteriorated. Student group is shown as the most impacted group in its scale of wellbeing. The finding of this study can give insight for policymakers in implementing restrictive measures. The result of this study gives an insight into which groups to be prioritized for support or helped to cope with the restriction.© 2021 Journal of Medical Internet Research. All rights reserved.
https://scholar.google.com/citations?view_op=view_citation&hl=en&user=Pvb4tdcAAAAJ&citation_for_view=Pvb4tdcAAAAJ:R3hNpaxXUhUC
Forced shifting to e-learning during the covid-19 outbreak: information quality, system quality, service quality, and goal orientation influence to e-learning satisfaction and …
The COVID-19 pandemic outbreak is not only affecting human health, but it is also affecting other aspects of human life, including the education sector In many countries, the recommendation of health authorities forced the education sector to find an alternative of face-to-face session method The distance learning method may be the best option for students in a forced situation Even though e-learning is a hot topic, e-learning is still more of a supplement to education in normal conditions This study wants to see the factors influencing e-learning satisfaction and performance to respondents who are forced to join e-learning due to the COVID-19 pandemic A descriptive quantitative study using a structured questionnaire as the instrument was conducted to University Students at 4 campuses in Greater Jakarta, Indonesia They were asked to self-rate the goal orientation, perceived ease of use, service quality, information quality, e-learning satisfaction, and perceived performance One hundred fifty-three questionnaires were analyzed with SEM LISREL The finding of the study shows that perceived ease of use (PEOU) and service quality have significant positive impacts on e-learning satisfaction, but not goal orientation and information quality E-learning satisfaction positively influences to perceived performance This study contributes to D&M IS Success Model and e-learning body of evidence This study also contributes to e-learning practice© 2020, World Academy of Research in Science and Engineering All rights reserved
https://scholar.google.com/citations?view_op=view_citation&hl=en&user=Pvb4tdcAAAAJ&citation_for_view=Pvb4tdcAAAAJ:kNdYIx-mwKoC
DOES PASSION MATTER IN CAREER INTEREST IN GENERATION Y AND Z?
This study examines the role of passion in Generation Y and Z career interests in project management. The demand for project management practitioners is increasing; yet, the younger generations are not particularly interested in pursuing this career. A descriptive quantitative study was conducted to test the hypotheses using questionnaires as the instruments. The respondents were students and entry-level employees in project management in Indonesia. Measurements for all variables have been modified from previous studies. Convenience and snowball sampling methods were employed to reach respondents through an online survey. Three hundred forty-six questionnaires collected were analyzed with linear regression using SPSS 25. This analysis revealed that passion is significantly influencing career interest in both Generation Y and Z. There is no significant difference between groups.
https://scholar.google.com/citations?view_op=view_citation&hl=en&user=Pvb4tdcAAAAJ&cstart=20&pagesize=80&citation_for_view=Pvb4tdcAAAAJ:7PzlFSSx8tAC
Brand Loyalty, Online Shopping, Environmental Awareness and Risk Averse- The Differences between Generation Y and Generation Z
Generation Z has started to enter workplace joining Generation Y. Both, they will be the major force of consumer with huge spending power and estimated to contribute to almost half of workforce in 2020. Generation Z shared some common characteristic with Generation Y, such as digital naïve, constant connection online, high confident and demanding. However, they are born and raised in different economic and life situation. Those differences will affect their beliefs, behaviors and values. The difference characteristics of both generations are important to be understood by marketers when segmented those two generation. Thera are still limited studies to see the difference between generations. The aim of this study was to see the differences between Generation Y and Generation Z in Indonesia on brand loyalty, online shopping preference, concern on environmental issues and their perception on taking risk. Using descriptive quantitative, this study was conducted in generation Y and Z in Indonesia. Samples were collected using snow ball methods. A four-poin Like cale e i nnai e e e designed and distributed. One hundred and forty samples were collected and eligible to be analyzed. The result showed there was a significant different in brand loyalty between the two generations. Both generations shared similar preference in online shopping. There is no difference in online shopping preference in the two groups. Both generations are concerned about environmental issue, however, Generation Z seemed to have more concerned compared to Generation Y. The study also showed than Generation Y is more risk taker than their younger counterpart. This study contributes to the body of evidence on Generation Y and Z characteristics.
https://www.researchgate.net/publication/340592597_Brand_Loyalty_Online_Shopping_Environmental_Awareness_and_Risk_Averse-_The_Differences_between_Generation_Y_and_Generation_Z
Transformational Leadership, Communication Quality Influences to Perceived Organization Effectiveness and Employee Engagement and Employee Retention during the COVID-19 Pandemic
The COVID-19 pandemic has hit hard lots of businesses across different industries and disrupts the economic activities nationwide in Indonesia. Unlike any other crisis, this crisis catches everyone by surprise; no one has a full understanding of the situation; it impacts everyone worldwide on a large scale; and, it lasts months and changes almost every aspect of people's life. For the organization, major disruption can threaten business continuity. How organization reacts to crises is critical. Leaders play a key role in crisis management. However, not all types of leadership are the best suit for a crisis. Transformational leadership has been claimed to be effective in turbulent and uncertain environments. However, the effectiveness of transformational leadership in a crisis is still inconsistent. Moreover, there are still limited studies on leadership role in the crisis. The quality of communication is also important in crisis management. This study aims to fill the gap in the role of transformational leadership in crisis. This study also aims to see the influence of communication to perceived organization effectiveness during crisis and employee engagement and retention. A descriptive quantitative study was conducted in May 2020 with 252 respondents from the various organizations in Indonesia using structured questionnaires as the instruments. SEM – LISREL was used for data analysis. The finding showed that transformational leadership, communication quality, and employee engagement significantly had an impact on perceived organizational effectiveness during the crisis. Transformational leadership and communication quality positively influenced employee engagement. There was also a positive influence of employee engagement to employee retention. This study contributes to the literature on crisis management and transformational leadership.
Keywords: Communication Quality, Crisis, Employee Engagement, Employee Retention, Transformational leadership,
https://www.researchgate.net/publication/343313984_Transformational_Leadership_Communication_Quality_Influences_to_Perceived_Organization_Effectiveness_and_Employee_Engagement_and_Employee_Retention_during_the_COVID-19_Pandemic
Dô°€eô° Peô°€ô°‚ô°ƒeô°„ô° Weô°ƒô°ƒbeiô°…g Geô°† Iô°‡ô°‚acô°†ed bô°ˆ COVID-19 Pandemic Measure in Indonesia?
The impact of COVID-19 pandemic is not only to human health but also to other aspects of human life. The most common action taken by the government in order to prevent the spread of the infection is mobility restriction. The implication of this mobility restriction is limitation of social activities which can be done. Mobility restriction was implemented in Jakarta and its surrounding cities and impacted more than 20 million people. Is this mobility restriction impacting people wellbeing? The objective of this study is to see whether there is an impact on wellbeing-in terms of happiness and life satisfaction in Indonesia due to mobility restriction. A survey was conducted in April 2020. Happiness and satisfaction with life were measured by using the Subjective Happiness Scale (SHS) and Satisfaction with Life Scale (SWL). The reliability and validity of measures were analyzed with SPSS, and the differences between groups were analyzed with Two-Sample T-Test. The study finds that the respondents happiness level was only slightly happy, and the level of satisfaction was only slightly satisfied. The respondents claimed that their happiness was deteriorated during mobility restriction (41%). Thirty-four percent felt their satisfaction was deteriorated. Student group is shown as the most impacted group in its scale of wellbeing. The finding of this study can give insight for policymakers in implementing restrictive measures. The result of this study gives an insight into which groups to be prioritized for support or helped to cope with the restriction.
https://www.researchgate.net/publication/351348605_Pandemic_Measure_in_Indonesia
Online Activities in Indonesia Young Generation: The Raise of Mobile Phone Usage
The advancement of technology has penetrated everyday life. Young generation which includes Generation Y and Z are born and growing up with technology and internet. They are constantly connected online, most of the case through their smart phone. They consider their smart phone as an important part of their life. Mobile phone literature is still quite new, the latest literature is from 2010. This study aims to see the attitude of young generation online activity using their gadgets. Descriptive quantitative study was conducted in November-December 2019. Two-hundred-and-nineteen respondents from young generation were asked about their online activities using their gadgets. Then followed by interview to ten respondents to understand more about mobile usage especially for online shopping activity. The finding shows that they frequently spending time online for social media, entertainment and finding information. Only 23% of claim that they frequently spend time online for studying. Most of them doing the more activities on their mobile phone. Seventy-four percent respondent use more mobile phone than desktop with main activities in mobile phone are chatting, social media, gaming, browsing and shopping online; in desktop main activities are watching/streaming film, social media and working on task or assignment. This study confirms that the usage of mobile/smart phone becomes more significant in young generations. This study contributes to empirical evidence in mobile phone literature. Practical contribution of this study is giving insight that mobile usage is more popular, therefore application in mobile will be more important for organization who target young generation.
https://www.researchgate.net/publication/341615845_Online_Activities_in_Indonesia_Young_Generation_The_Raise_of_Mobile_Phone_Usage
Kepemimpinan-Fundamental Teori (Buku Ajar); Manajemen Komunikasi Pemasaran (Book Chapter); Human Capital Management (Book Chapter); Manajemen: Teori dan Perkembangannya (Book Chapter); Manajemen Konflik (Book Chapter)