Definition of Electronic Bill Presentment and Payment (EBPP)
Syifa Aurellia Maryanto 2301932701
Electronic Bill Presentment and Payment (EBPP) is a form of bill payment that is delivered or informed to customers or customers online, for example via email or notes in a bank account. After the delivery of the bill, customers can pay the bill online as well. Such payments will electronically reduce the balance of the customer’s deposits. Electronic And Payment Imaging (EBPP) is revolutionizing the billing process by offering online and real-time depictions of bill content and payment options. EBPP is an easy way to view billing status, remittance items, and balances presented using the universal browser of each location. In contrast to paper-based billing, electronic billing allows service providers to combine billing with advanced customer service and better customer relationship management. EBPP implements value-added capabilities such as personalization, up-selling, online dispute management, and better control of the state of debt process accounts and receivables that can significantly improve customer service and customer relationship management on behalf of service providers.
Reference:
https://adoc.pub/queue/bab-iii-tagihan-yang-sebenarnya-electronic-bill-presentment-.html
https://www.researchgate.net/publication/277812859_Electronic_bill_presentment_and_payment