Dr. Ami Fitri Utami, SE., MSM
Head of Program
- autami@binus.edu
- +62-21-720-2222 ext: 3150
- Room 402, 4th floor, BINUS International, JWC Campus, Jl. Hang Lekir I No. 6, Senayan, Jakarta, Indonesia
Profile & Qualification
Ami is currently the Head of the International Business Program at BINUS Business School. She earned her doctoral degree in strategic management from Universitas Indonesia and successfully made various publications in highly reputable journals. Before her academic career, Ami handled numbers consulting projects at the Center of Innovation, Entrepreneurship, and Leadership in SBM ITB. She also acted as a research executive for international research at Nielsen Company, handling various multi-country research projects in Indonesia. Ami was also a partner at Quest Strategic, a startup research and management consulting company in Indonesia.
Academic Qualifications
- 2017-2021, University of Indonesia – Doctor in Management Science (Strategic Management)
- 2012-2014, Bandung Institute of Technology – Master of Science in Management (People & Organization Behavior)
- 2007 – 2011, Padjadjaran University – Bachelor of Economics – Business Management (People & Organization Behavior)
Dissertation
- “Transactive memory system, innovation, and performance of Peer to Peer Lending FinTech in Indonesia.” This research focused on how a firm might entrench benefits from its’ collaboration through the concept of a Transactive Memory System (TMS) at the inter-firm collaboration level. This research argued that the availability of TMS among the P2P lending FinTech firm and its collaboration might enhance the firm’s competitive advantage, such innovation, leading to better performance in the market. This research mainly contributes to the TMS research field, where the concept of TMS is primarily used in a small group and has never been investigated in inter-firm collaboration. The current study also contributes to the TMS field as it goes to the dimensional level rather than using TMS as a second-order factor construct. The study used 101 responses from Indonesian FinTech P2P Lending firms, which covered up to 70% of the population.
TEACHING
- Strategic Management
- Human Resources Management
- Human Capital Analytics
- Leadership & Managing Human Capital
- Organizational Development Strategy
- Corporate Governance
- Sustainability Management
Research & Publication
Exploring the effect of relative advantage and challenge on customer engagement behavior with mobile commerce applications; A Japutra, S Molinillo, AF Utami, IA Ekaputra; Telematics and Informatics; 2022
The role of interactivity on customer engagement in mobile e-commerce applications; AF Utami, IA Ekaputra, A Japutra, S Van Doorn; International Journal of Market Research 64 (2), 269-291; 2022
Adoption of FinTech products: a systematic literature review; AF Utami, IA Ekaputra, A Japutra Journal of Creative Communications 16 (3), 233-248; 2021
A paradigm shift in financial landscape: encouraging collaboration and innovation among Indonesian FinTech lending players; AF Utami, IA Ekaputra; Journal of Science and Technology Policy Management; 2021
COLLABORATIVE BUSINESS MODEL FROM THE PERSPECTIVE OF VALUE NETWORK; MS Triady, D Dellyana, AF Utami; PalArch’s Journal of Archaeology of Egypt/Egyptology 18 (1), 925-934; 2021
Influence of customer application experience and value in use on loyalty toward retailers; A Japutra, AF Utami, S Molinillo, IA Ekaputra; Journal of Retailing and Consumer Services, 102390; 2020
Politics, fairness, trust and intention to leave in family business; DF Ande, AF Utami, BW Soetjipto; International Journal of Learning and Change 12 (4); 2020
Understanding attitude towards change; AF Utami, MS Triady; Jurnal Manajemen Indonesia 19 (3), 210-215; 2019
Firms’ Dynamic Capabilities: A Case of Indonesian Telecommunication Company
S Apriza, AF Utami; The Winners 19 (2); 2018
Working Values Preferences among Gen-X, Y and Baby Boomers in Indonesia
AF Utami, MS Triady, RPN Suci; Pertanika Journal of Social Science and Humanities 26 (Thematic Issue), 95; 2018
Which One Should We Choose? Analyzing Decision Using the Opportunity Wheel and PrOACT Method; AF Utami; Andalas Management Review 1 (1), 39-54; 2016
Investigation of Leverage Effect in Indonesian Stock Market; MS Triady, K Ratih, AF Utami, MI Sofyan; International Journal of Economics and Management 10 (1); 2016
Pengembangan model peningkatan daya saing UMKM di Indonesia: Validasi kuantitatif model; DC Lantu, MS Triady, AF Utami, A Ghazali; The Asian Journal of Technology Management 15 (1), 77; 2016
Analysis of Decision Making Process in Moneyball: The Art of Winning an Unfair Game
MS Triady, AF Utami; The Winners 16 (1), 57-63; 2015
Understanding the role of emotional intelligence and trust to the relationship between organizational politics and organizational commitment AF Utami, YR Bangun, DC Lantu
Procedia-Social and Behavioral Sciences 115, 378-386; 2014
Publication (Conferences)
The antecedents of value in use in building loyalty towards mobile e-commerce apps; AF Utami, IA Ekaputra, A Japutra, S Molinillo; 2020 Global Marketing Conference at Seoul, 1265-1269; 2020
Using analytic hierarchy process and Decision Tree for a production decision making
S Hamali, RPN Suci, AF Utami, F Arga; International Conference on Information Management and Technology; 2016
Development of SMEs’ Competitiveness Model in Indonesia; DC Lantu, MS Triady, AF Utami; Indonesia International Conference on Innovation, Entrepreneurship, and Small Business (IICIES 2015)
Publication (Popular)
Bosses listened to their workers about how e-commerce should work during the pandemic. That should continue; Sebastiaan Van Doorn, Ami Fitri Utami, Arnold Japutra; May 2022; https://theconversation.com/bosses-listened-to-their-workers-about-how-e-commerce-should-work-during-the-pandemic-that-should-continue-180707
Ekonomi Kreatif : Rencana Pengembangan Penelitian dan Pengembangan Nasional 2015—2019; AF Utami, ML Kitri; PT Republik Solusi
Professional Engagement
PROFESSIONAL & PROJECT-BASED EXPERIENCE
Professional Engagement
- Marketing strategy development of an integrated multichannel system for Indonesian tech-startup
- Learning management system new product development analysis for Indonesian tech-startup
- Development of National Marketing Strategy for Tourism In Indonesia (Grasping Overseas Market) for Ministry of Tourism and Creative Economy Indonesia
- Development of National Midterm Planning for Creative Industry in Indonesia for Ministry of Tourism and Creative Economy Indonesia
- Development of National MSME’s Competitiveness Model for Ministry of National Development Planning
- Market research for penetration, preference, and engagement for multinational companies (FMCGs)
Reward & Grants
SCHOLARSHIPS, GRANT AND ACADEMIC AWARDS
Rewards & Grants
Best Teaching Award – Bina Nusantara University, 2018
Best Quality Coordinator – Bina Nusantara University, 2019
Best Paper – ICFBE, 2018
LPDP Doctoral Scholarship – 2017-2021
Contribution award – Ministry of tourism and creative economy, 2015
Outstanding Scholar – School of Business and Management ITB, 2014
Winner- National business case competition, Universitas Indonesia, 2013
Internal Grants (BINUS)
Chief Investigator- Generational work values and employment issues in organization (study of Indonesian employees)/ Contract number: 020A/ VR.RTT/IV/2017/ RP 10.000.000
Chief Investigator- Understanding employee attitude towards change; The role of self efficacy and trust in leader/ Contract number: 014/VR.RTT/III/2018/ RP 10.000.000
Chief Investigator- Pengaruh birokrat dalam kinerja dewan komisaris di BUMN Indonesia/ Contract number: 033/VR.RTT/IV/2019/ RP 10.000.000
Chief Investigator- Workvalue congruence generasi milenial di Indonesia/ Contract number: 025/VR.RTT/IV/2020/ RP 10.000.000
Chief Investigator- The importance of intellectual capital and strategic agility as drivers of SME competitiveness during pandemic: Evidence from Indonesia/ Contract number: 018/VR.RTT/III/2021/ RP 10.000.000
External Grants:
Co-Investigator of PITMA-A Research Grant of ~$11,000 AU, Project: “Innovation in Fintech industry”, 2019 (University of Indonesia, Indonesia) with Prof. Irwan Adi Ekaptura (University of Indonesia) and Dr. Arnold Japutra (UWA)
Project participant of SRR Grant of $19,400 AU, Project: “Digital Innovation in IDX Firms”, 2020 (Australia-Indonesia Centre, Australia) with Dr. Sebastiaan van Doorn (UWA), Prof. Irwan Adi Ekaptura (University of Indonesia), and Dr. Arnold Japutra (UWA)
Chief Investigator of LPDP Dissertation funding of Rp.50.000.000, 00, Project: FinTech Industry Collaboration and Innovation