Business Process Mapping
This article written by Reijaldy Lamdha (Global Class Student, BINUS Business School)
A business process is a collection of linked tasks which find their end in the delivery of a service or product to a client. A business process has also been defined as a set of activities and tasks that, once completed, will accomplish an organizational goal. The process must involve clearly defined inputs and a single output. To help detail steps in business process, one can use Business Process Mapping. Business Process Mapping analyze and breaks down the activities inside the business.
Understanding Business Process Mapping give knowledge to document the current system of a business, optimize, or even to create a better new model. The goal is to get detailed information on the inputs, people, process, outputs and controls. Companies used mapping to help standardize, met audit requirements, or even to gain competitive advantage in their business process. To do Business
Process Mapping takes a lot of work and time but the result will be useful significantly in the long term
Nowadays, it’s important for big companies to map their business process. Business Process Mapping can be used to prepare for business audits or a sale, to reduce expenses, to plan for automation, to understand impacts of pending changes, to realign related processes, and to measure and realign the efforts of people involved in the processes. It can also be used to integrates the company vision or strategies from the smallest type of activities involved. Well in short, Business Process Mapping aids companies to improve standardize, improve, and adapt their activities.
How to do Business Process Mapping?
•Identify the process. Clearly define what is being mapped and what you hope to gain from it. Make sure the scope is appropriate for your goals.
• Gather information. Observe and study the steps involved, capturing who, what, when, where and how it’s all occurring. Get down to the necessary level of detail. Keep digging and breaking down the process into more detail.
• Interview participants and stakeholders. Talk with the participants in the process as part of your mapping to understand what they are doing. This also often helps to uncover inefficiency, miscommunication and potentially better ways to do things.
• Draw the maps and analyze. Document it all in your Business Process Mapping software or database, and now you will have the basis for in-depth analysis and interpretation.
Then use the data to always maintain a significant improvement.
References :
https://www.lucidchart.com/pages/business-process-mapping
https://www.appian.com/bpm/definition-of-a-business-process/